Operational Efficiency

Operational Efficiency

The operational efficiency of organisations is often plagued by variance in performance. Organisations typically look to the hard measures of materials, machinery, and working practice to limit the variance. If that fails, they form teams to tweak and re-tweak the processes. While process ‘tweaking’ can certainly help, more often than not organisations overlook reducing variance in human performance.


All processes, work methods, and procedures rely on the behaviour of people to implement or support desired outcomes. Assessing variance in human performance is critical to making and sustaining gains in operational efficiency.

MadAbout know that the behaviour of people, with a clearly defined outcome, can deliver operational efficiency more effectively than ‘tweaking’ the process.