|Having problems with customer satisfaction?
You know what your problems are - but you don’t know how
to fix them?
Are your customers going elsewhere?
Is it costing you more to do less?
Or maybe you know something is wrong, but can’t put your
finger on it?
Madabout can now offer organisations a unique opportunity to
transform performance, drive up quality and customer satisfaction,
whilst reducing costs and improving staff satisfaction. And it’s easy.
We come and help you see how your customer sees you!
We work with leaders and staff, training them how to follow the customer’s journey through your organisation. We have time in the classroom, but mainly in the workplace leading your people to change the work design to result in the transformed performance of the organisation.
We bring together the best of the thinking from the field of socio-technical systems design, organisation development theory, the psychology of change and quality improvement methodology.