• “This Must Never Happen Again” – 3 tips to use in your organisation

    We hear this phrase time and time again from our politicians, business leaders and even in our own homes as one of our family members commits some sin or other.  The prompt for this paper was the Chillcott report with the repeated commentary about the lack of planning from many parts of Government regarding provision […]

  • Anyone for a Pop-Tart?

    I watched my 2 year old son this morning being his most unpleasant self (I really don’t think it’s that complicated to eat the Pop-Tart that you’ve just screamed for!!) and I think ‘Bloody hell Finlay, why are you behaving like this?’ – what a shocking confession for someone who has spent 20+ years working […]

  • 13 Management Practices that waste time and money

    Oh WOW – just finished reading for the 3rd time ‘Oops, 13 Management Practices that waste time and Money’ by Aubrey Daniels. I love this book. Almost as much as his other book ‘Bringing out the Best in People’ Each chapter makes me laugh out loud as I reflect on my own career, the organisations […]

  • It’s time to ditch your common sense!

    The problem with common sense is that it isn’t really common at all! It’s drawn from our own individual personal experiences and, as such, is as different as our own lives. A topic I’ve written about before: https://www.linkedin.com/pulse/article/leadership-common-sense-really-lisa-collinson I work with leaders of businesses who regularly say ‘why didn’t they‘ (when referring to their latest ‘eejit employee’) just […]

  • Leadership is Pure You

    Leadership lessons from the 1st Viscount William Slim Recently a colleague meandered along Whitehall after a client meeting. Upon passing a particular statue he stopped to pause, “Ah” he said, “Leadership is pure you”. It turns out that the statue was of 1st Viscount William Slim and “Leadership is pure you” is one of his […]

  • Would you like a chocolate?

    Would you like a chocolate? The core to a behavioural approach to change is the need to understand the behaviours that are currently happening in a business and why they are occurring. Underpinning this is Reinforcement Theory – a theory of motivation that seeks to explain how people choose certain behaviours rather than others. It […]

  • Leadership by common sense is not really leadership.

    Leaders either get what they want – or they get what they deserve. There is a widely held belief that an organisation would have few, if any, problems if only the employees would do their jobs correctly. In fact, the key to successful improvements more often lies in changes within the system where the work […]

  • Playing Mum to my Product Family

    I spend my days shifting wildly between shouting at board directors for not following the advice I’ve given them (and wondering why they are in the s**t again) and shouting at my children for not using the toilet paper correctly (and wondering why they are in the s**t again). In these roles I find myself […]

  • New management system diagram

    A new management system?

    Written by Matt Arnold Business issues can often feel either complicated or complex – and sometimes both. And yet I regularly see senior management trying to find a simple solution. If only life were that easy! I’m frequently asked to help diagnose serious business situations spanning 100s of employees doing their job, together with their […]

  • Suffering

    Why would anyone undertake a painful exercise or task? Jim Price, Director of Consulting for MadAbout gives an insight into the pain-filled world of cycling, how it relates to our every day tasks, the choices we make and how we can improve … “Cyclists live with pain.  If you can’t handle it you will win […]